FAQ
How do I place my order?
To place an order:
1. Finish adding items to your shopping cart
2. You may choose to process through our website checkout or through PayPal.
●If you wish to continue through our website checkout, please click on the"Checkout" green button located on the right side of the screen.
If you wish to continue through PayPal, please click on the PayPal button
3. You will be transferred to our Customer Information page. You will beprompted toenter:
●Email address
●Name
●Address
1. If you have a valid discount code, you may enter it in the " Discount" fieldlocated on the right said of the screen. Be sure to click on the "Apply" button inorder to have your discount calculated and applied to your order.
2. Continue by clicking "Continue to Shipping Method" button. Please make sureyou have input the delivery address correctly (if different from your billingaddress.) Once everything is completed, click on "Continue on to PaymentMethod"
3. You will need to enter in your payment details. You will have the option ofindicating that the shipping and billing details are the same, if applicable.
4. Once you have completed the form, click on the "Complete Order" button. Youwill be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.
Should you encounter any difficulties during the checkout process, please feelfree to contact our customer service department by sending us an email at thanks@bteraee.com.
What if there are items missing or incorrect products when I receive my order?
For missing or wrongly shipped items, please contact us at thanks@bteraee.com.Please quote your transaction reference number (Order #) and provide us with aproof (image file size should be below IMB). We will be more than happy toreship you the correct item with no extra cost and we will not ask for the itemthat was wrongly sent to you back! You may keep it as a gift from us.
How do I know that my order has been successfully submitted?
You will receive an email confirmation containing the Order Number and detailsof your purchase.
I would like to change my items ordered. What should I do?
Amending your order is allowed on or before l1:00pm (PDT, -7 GMT) on the sameday from the order being placed. You may contact us via thanks@bteraee.com torequest for change.
How do I add items to my cart?
To add items to your cart:
1. Navigate to the page of the item you are interested in and then choose yourpreferences of the item. When you click the "Add to Cart" button, you will bebrought to your "Shopping cart" page.
2. Enter the quantity of the item that you would like to order using the "Quantity:'field next to the image of the item. After you have entered a quantity, you cancontinue shopping or choose to complete your order.
How do I view what's in my shopping cart?
To view the contents of your cart, click on the Cart icon located on the top of thewebsite page. Once you click on this icon, you can easily change the number ofquantity you want to purchase of any item in your cart by updating the quantitylisted. You can also delete any item in your cart by clicking the "Remove" link tothe bottom of the quantity listing.
How do I remove items from my cart?
First, click on the "Cart" icon in the upper-right corner of your computer screenThis will allow you to view all items currently in your cart. Once you haveidentified the item that you would like to delete, click on the "Remove" link to thebottom of the quantity list. This will automatically remove the item and have thepage refresh to have your changes reflected.
How do I change the quantity of a particular item in my cart?
First, click on the "Cart" icon in the upper-right corner of your computer screen.This will allow you to view all items currently in your cart as well as the quantitiesthat you have chosen for each item. To change the quantity of an item in yourcart, move your cursor to the "Quantity" field for this item and type in thequantity desired. Once you do this, the quantity and associated dollar amount (ifapplicable) will be automatically updated and reflect the correct amount forboth the quantity and the cost located on the right side of your screen.
What are the recommended browsers for this site?
Google Chrome, Safari, Firefox, Internet Explorer
What are your payment options?
We accept four types of major credit cards (MasterCard, Visa, American Express,and Discover), as well as PayPal and Apple Pay.
How do I make payments using PayPal?
PayPal is the easiest way to make payments online. Once you have finishedadding items to your shopping cart and are ready to complete your transaction,you may click on the "PayPal" button. You will be redirected to the PayPalwebsite. Be sure to fill in correct details for fast & hassle-free paymentprocessing.
How do I use a discount code?
To use a promotional code, please follow these steps:
1. Choose the item you want to order and then click "Checkout" green button
2. You will then be transferred to our Customer Information page on the nextpage, fill-in the corresponding information needed
3. You will see a "Discount" field on the upper right most part of the page
4. You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.
What is your return & exchange policy?
Please refer to our Return Policy relating to returns.
Our customer service is open 24/7. We will reply to your inquiry as soon aspossible.
How to return your item?
You may contact us at our support channel thanks@bteraee.com for moreinformation.
What is your cancellation policy?
Cancellation of order is allowed on or before l1:00pm (PDT, -7 GMT) on the sameday. After that time, cancellation will no longer be entertained. You may contactus via thanks@bteraee.com to request for cancellation.
Is ordering online secure?
Yes. We take the utmost care with the information that you provide us whenplacing an order through our online store (or through any other means). Theserver that hosts our store encrypts the transmission of all credit card andpersonal customer information using the Internet-standard ssL (Secure SocketsLayer) protocol.
Is it safe to use my credit card on your website?
To ensure a safe payment procedure, our website uses credit card processor fora reliable and secure internet payment gateway, keeping all data encrypted withAES-256.
Is my personal information kept private?
Any information that you share with us is private and confidential. At no point willwe share, rent or sell your personal information without your consent, except asrequired by law.