Privacy Policy

Last Updated: June 28, 2026

1. LEGAL ENTITY INFORMATION

This website is operated by Trevano Solutions S.R.L.

Company Name: Trevano Solutions S.R.L.

Registration Number: J2025041588009

VAT Number: 51950960

Registered Address: Bucharest, Sector 6, Str. VALEA OLTULUI, No. 2, ROOM 1, Block M9, Staircase A, Floor 6, Apartment 36

Contact Email: thanks@bteraee.com

2. INTRODUCTION

We respect your privacy and comply with the EU General Data Protection Regulation (GDPR) and applicable data protection laws. This policy explains what personal data we collect, how we use, share, and protect it, and your rights regarding your personal data.

3. PERSONAL DATA WE COLLECT

We collect information you voluntarily provide when creating an account, placing an order, or contacting us:

Provided Data: Full name, shipping/billing address, email address, phone number, payment details (processed by providers), and order history.

Technical Data: IP address, browser type, device information, access times, click behavior, and cookies.

4. HOW WE USE YOUR INFORMATION

We process data on legal bases including performance of contract, legitimate interest, and explicit consent:

Order Fulfillment: Processing, shipping, and after-sales service.

Security & Compliance: Managing accounts, verifying identity, and preventing fraud.

Communication: With your consent, sending marketing emails, product alerts, and updates.

Optimization: Analyzing traffic and site behavior to improve your shopping experience.

5. INFORMATION SHARING

We do not sell or trade your data. We share limited necessary data with GDPR-compliant partners:

Service Providers: Shopify (Hosting), Payment Providers (Stripe/PayPal), Logistics Partners, and Email/SMS Marketing operators.

Legal: Disclosures required by law or to protect our legitimate interests.

6. COOKIES & TRACKING

We utilize cookies to enhance your experience:

Strictly Necessary: Required for site functionality.

Analytics/Marketing: Used to optimize site performance and deliver targeted ads (requires your explicit opt-in).

Management: You may manage or delete cookies via your browser settings or our cookie consent banner.

7. DATA RETENTION & SECURITY

Retention: Order data is kept for statutory periods (typically 7 years). Marketing data is kept until you withdraw consent. Account data is deleted upon account closure.

Security: We employ industry-standard encryption, access controls, and regular audits to protect your information.

8. EUROPEAN USER RIGHTS (GDPR)

If you are located in the EEA, UK, or Switzerland, you have the right to:

Access, Rectify, or Erase your personal data.

Restrict or Object to processing.

Data Portability and Withdraw Consent at any time.

Lodge a Complaint with your local Data Protection Authority.

Exercise your rights: Email thanks@bteraee.com with the subject line "Data Rights Request". We will respond within 30 days.

9. INTERNATIONAL DATA TRANSFERS

Data may be transferred outside the EU/EEA (e.g., to Canada/USA for processing via Shopify). We utilize Standard Contractual Clauses (SCCs) to ensure your data receives an equivalent level of protection.

10. UPDATES

We may update this policy periodically. Material changes will be communicated via email or site notice. Continued use of our site constitutes acceptance of the updated terms.